Refund policy
Downtown Card Shop Return & Refund Policy
Last Updated: August 15, 2026
At Downtown Card Shop, we take pride in providing authentic trading cards, collectibles, graded cards, and sealed products. Because collectibles can fluctuate in market value and condition is an important part of their value, certain restrictions apply to returns and refunds.
Trading Card Singles
All sales of individual raw trading cards are final sale unless the item received is materially different from the item ordered or was damaged during shipment.
We provide product photos and descriptions to help customers evaluate cards before purchasing. Minor differences in personal opinions regarding centering, surface, corners, edges, print quality, or potential grading results are not considered defects.
We do not guarantee that an ungraded card will receive any particular grade from PSA, BGS, CGC, SGC, or another grading company.
Graded Cards & Slabs
Sales of professionally graded cards are final sale unless the wrong item was shipped or the graded card/slab was damaged during shipment.
The grade assigned by the grading company is considered part of the product being purchased. Downtown Card Shop does not guarantee future crossover grades, regrades, market values, or grading-company determinations.
Sealed Products
Opened sealed products cannot be returned or exchanged.
Factory-sealed products may only be considered for a return if Downtown Card Shop shipped the incorrect item or the product was materially damaged during shipment.
Minor imperfections to exterior packaging that do not affect the sealed product inside may not qualify for a refund.
Market Price Changes
Trading cards and collectibles can change in value quickly. We do not accept returns or provide refunds because an item's market value increased or decreased after purchase.
Orders cannot be returned simply because the same item later becomes available elsewhere at a different price.
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives materially damaged, please contact Downtown Card Shop within 3 calendar days of delivery.
Please provide:
- Your order number
- Your name and email address
- Photos of the item
- Photos of the shipping packaging
- A description of the issue
Please keep all original packaging until the issue has been resolved.
We will review the information and, when appropriate, provide a replacement, return authorization, store credit, or refund.
Do not return an item without contacting us first. Unauthorized returns may not be accepted.
Order Cancellations
If you need to cancel an order, contact us as quickly as possible.
We will make reasonable efforts to cancel an order that has not yet been processed or shipped. Once an order has entered fulfillment or has shipped, we may be unable to cancel it.
Live Sales & Breaks
Purchases made during live sales, auctions, card breaks, or similar live events are considered final sale, except when Downtown Card Shop ships the incorrect item or an item is materially damaged during shipment.
Buyers are responsible for reviewing the details of a live sale or break before purchasing or bidding.
Authentication
Downtown Card Shop stands behind the authenticity of the products we sell.
If you have a legitimate authenticity concern regarding an item purchased from us, please contact us with your order information and supporting documentation so we can review the matter.
Return Condition
Any return specifically authorized by Downtown Card Shop must be returned in the same condition in which it was received, including all original packaging, holders, seals, labels, and accessories.
Items that have been altered, opened, damaged, removed from their original holder, or otherwise changed after delivery may not qualify for a refund.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the return resulted from an error by Downtown Card Shop.
Contact Us
If you have a problem with an order or believe you qualify for a return or refund, please use the Contact page on Downtown Card Shop's website and include your order number and details about the issue.
By completing a purchase from Downtown Card Shop, you acknowledge and agree to this Return & Refund Policy.