Downtown Card Shop Shipping Policy

Last Updated: August 15, 2026

At Downtown Card Shop, we understand that trading cards and collectibles need to arrive safely and securely. We take care when packaging orders to help protect your cards throughout the shipping process.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days do not include weekends or holidays. Processing times may be longer during major sales, promotions, product releases, live events, holidays, or periods of unusually high order volume.

Once an order has been shipped, customers will generally receive shipping confirmation and tracking information at the email address or contact method provided during checkout.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout.

Shipping costs may vary based on the size, weight, value, destination, and shipping method selected for the order.

Promotional or free-shipping offers may be available from time to time and may be subject to minimum purchase requirements or other conditions.

Packaging

We take reasonable precautions to protect cards and collectibles during shipment.

Depending on the products purchased, orders may be packaged using protective materials such as sleeves, top loaders, team bags, graded-card sleeves, cardboard protection, bubble wrap, padded mailers, boxes, or other appropriate packaging.

Higher-value orders may receive additional packaging or shipping protection at our discretion.

Tracking

When tracking is available for the selected shipping method, tracking information will be provided after the order has been prepared for shipment.

Tracking information may take 24–48 hours after shipment to begin showing activity with the carrier.

Once a package has been transferred to the shipping carrier, tracking updates and transit times are controlled by the carrier.

Estimated Delivery Times

Delivery estimates displayed during checkout or provided by a shipping carrier are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

Weather, holidays, carrier delays, transportation disruptions, incorrect addresses, and other circumstances outside Downtown Card Shop's control may affect delivery times.

Downtown Card Shop is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier, except where otherwise required by applicable law.

Correct Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before completing your order.

If you notice an incorrect address after placing an order, contact us as quickly as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment.

Downtown Card Shop is not responsible for packages delivered to an incorrect address supplied by the customer.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Lost or Missing Packages

If tracking shows that your package has not been delivered within a reasonable period, please contact us through the Downtown Card Shop Contact page.

We may ask you to confirm your shipping information and provide additional information so we can assist with investigating the shipment.

When appropriate, we may work with the shipping carrier to open a missing-package inquiry or claim.

Carrier investigations can take time to complete, and Downtown Card Shop may need to wait for the carrier's determination before providing a resolution.

Packages Marked Delivered

If tracking shows Delivered but you cannot locate the package, please:

1. Check around your residence, mailbox, parcel locker, front desk, or other delivery areas.
2. Check with household members or neighbors who may have accepted the package.
3. Verify that the shipping address on your order is correct.
4. Contact the shipping carrier for additional delivery information.
5. Contact Downtown Card Shop if the package still cannot be located.

A carrier's delivery scan does not automatically determine the outcome of every claim. We will review reported delivery issues based on the circumstances and available information.

Damaged Packages

If an order arrives materially damaged, please contact Downtown Card Shop within 3 calendar days of delivery.

Please keep the item and all original shipping materials and packaging.

We may request photographs of:

• The outside of the shipping package
• Any visible package damage
• The interior packaging
• The damaged product
• The shipping label

These photographs may be necessary to determine an appropriate resolution or submit a claim with the shipping carrier.

Please do not discard damaged packaging until the issue has been resolved.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 3 calendar days of delivery and provide your order number and photographs of the item received.

We will review the issue and provide appropriate instructions.

High-Value Orders

Higher-value orders may require additional shipping protection, insurance, tracking, or signature confirmation.

Downtown Card Shop reserves the right to require signature confirmation or use additional shipping safeguards for certain orders based on order value, destination, fraud-prevention considerations, or other circumstances.

Multiple-Item Orders

When possible, multiple products purchased in the same order may be shipped together.

In some circumstances, products may be shipped separately. If an order is divided into multiple shipments, customers may receive more than one tracking number.

Preorders & Special Orders

If Downtown Card Shop offers preorder or special-order products, estimated release and shipping dates are subject to change.

Manufacturer, distributor, or carrier delays may affect availability and fulfillment dates.

Products purchased together with a preorder may be held until the preorder is available unless otherwise stated.

International Shipping

If international shipping is offered at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, except where checkout specifically states that such charges have already been collected.

Customs processing may cause additional delivery delays outside Downtown Card Shop's control.

Customers are responsible for ensuring that products purchased from Downtown Card Shop may legally be imported into their destination.

Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to cancel orders that have not yet entered fulfillment. Once an order has been processed, packaged, or shipped, cancellation may no longer be possible.

Please see our Return & Refund Policy for additional information.

Shipping Fraud & Order Verification

To protect Downtown Card Shop and our customers, certain orders may be held temporarily for additional verification.

We reserve the right to request additional information, require signature confirmation, cancel suspicious orders, or refund orders that cannot be reasonably verified.

Contact Us

If you have questions about shipping or an existing order, please use the Contact page on the Downtown Card Shop website.

Include your order number whenever possible so we can assist you more efficiently.